Prefer paying online or in cash? Take this survey to share what makes transactions safe and smooth for you!

A little bit about yourself

How old are you? *
What gender do you identify with the most? *
Which city do you currently live in? *
What is your current occupation? *
What is your household size? *
(Household size refer to the number of members eating from the same kitchen for the last six months)
What is your monthly household income? *
(In INR)

Digital Payments Usage

Have you used digital payments in the last three months? *
Which of the following have you used in the last three months? *
(Tick all that apply)
Which of the following best describes your ability to choose digital payments? *
Which of the following services have you used the most frequently in the last three months? *
(Choose only one)
Other than the service chosen above, which services have you used in the last three months? *
(Choose up to two options)
For what purpose have you used digital payments in the last three months? *
(Tick all that apply)

Preferred method of payment

I prefer to use digital payments when *
(Tick all that apply)
I prefer to use cash when *
(Tick all that apply)
Which of the following have you experienced in the last three months? *
(Tick all that apply)

Grievance redressal

Have you faced a problem while using digital payments in the last three months? *
Which of the following problems have you experienced in the last three months? *
(Tick all that apply)
Have you contacted anyone to resolve a digital payments-related problem that you faced in the last three months? *
What is the most serious payments related problem that you experienced in the last three months that you contacted someone about? *
(Choose only one option)
Which instrument were you using when you faced the most serious payments related problem you have faced in the last three months? *
(Please respond to this and the next 3 questions with respect to the problem you have chosen in the previous question)
Which of the following did you contact in the case of the most serious payments related problem you faced in the last three months? *
(Please answer this question with respect to the most serious problem you have faced in the last 3 months)
What happened when you contacted these parties in the case of the most serious payments related problem you faced in the last three months? *
(Please answer this question with respect to the most serious problem you have faced in the last 3 months)
How long did it take to resolve the most serious payments related problem you have encountered in the last three months? *
Which of the following changes would encourage you to use digital payments more often? *
(Tick all that apply)

Congratulations on completing this survey! A recent study estimated an annual rise in digital payments at a rate of 12.7% in India with over 10 million merchants accepting online payments in the past 2-3 years. While there is a steady rise in customers adopting digital payments options, there has been a corresponding rise in cybercrimes like data theft, phishing and identity thefts, making India among the top 3 countries targeted for phishing. The results from this survey will help the government and brands create a more sustainable and secure online payment culture that protects the identity of a customer and promotes secure online payments. Thank you for being a part of this critical survey!